| TO: |
Dr. Ronald Pendleton, EVOC
501 Course Instructor |
| FROM: |
Denise Spurlock |
| DATE: |
January 31, 2004 |
| SUBJECT: |
EVOC 501 – WR2 Topics and
Tasks |
The purpose of the WR2 Assignment was to
prepare a list of specific topics and a list of related specific tasks
appropriate for the course I teach in Professional Office Procedures. The
following six criteria were specified:
1. Comply with all of the General
Criteria for Written Reports.
2. Emulate the Fred Fudrucker
example for FORMAT, but include my own CONTENT.
3. Write a brief SYNOPSIS of the
description of the “occupation” that my course is intended to prepare
people for, as that occupation is described in the Dictionary of Occupational
Terms (DOT) and indicate whether or not I believe the information in the DOT
is accurate.
4. List and briefly describe FIVE
TOPICS appropriate for the course I teach.
5. On a separate list, describe an
appropriate SPECIFIC TASK for EACH of the five topics described. These tasks
should be written in terms that indicate exactly what it is that students are
expected to be able to DO and how student competency will be measured.
6. Include a deliberate and
obvious error somewhere in the report. Describe this error on a separate sheet
of paper that will be given to the instructor (only) along wit the copy of the
report that is submitted for grading.
The following sources of information were used
relative to this assignment:
1. Spurlock, Denise – From my
own professional experience.
2. Dictionary of Occupational
Titles (Fourth Ed., Revised 1991) U.S. Department of Labor (http://www.oalj.dol.gov/libdot.htm)
3. Professional Office
Procedures, Scriven, Kozoll, Myers, Hapke; 1992; Glencoe/McGraw Hill –
Textbook for the course.
4. Microsoft Office 2000,
Enhanced Edition, David W. Beskeen, et al, Course Technology – Textbook
for the course.
I believe that the attached report meets all
six of the above listed criteria and respectfully request full credit: one
point for meeting each of the above listed criteria.
TOPICS AND TASKS FOR A COURSE IN
PROFESSIONAL OFFICE PROCEDURES
by
Denise Spurlock
DICTIONARY OF OCCUPATIONAL TITLES
DESCRIPTION:
(Secretary 201.362-030)
Schedules appointments, greets and takes
information from visitors, takes dictation, prepares correspondence,
reads and routes incoming mail, answers and routes telephone calls. Composes
and types routine correspondence; may take dictation in shorthand or by
machine and transcribe notes using typewriter. Files correspondence and
other records. May compile statistical reports. May record minutes of
meetings. May arrange travel schedules and reservations. May make copies of
correspondence and other material, using photocopying equipment. May prepare
outgoing mail, using mail-metering equipment. May prepare notes
correspondence, notes, and reports using word-processing or computer
equipment.
TOPICS FOR PROFESSIONAL OFFICE PROCEDURES
1. Information about appointment
calendars and scheduling.
2. Information about appropriate
correspondence formats.
3. Information about the rules of
filing as established by the American Records Management Association.
4. Information about the use of
mail-metering equipment.
5. Information about the features
of word processing software.
TASKS FOR PROFESSIONAL OFFICE PROCEDURES
1. Given an appointment calendar
and information about a requested appointment, each student will correctly
record the information about the appointment in the calendar. (Measured by
a performance evaluation.)
2. Given a business letter and a
list of letter formats, each student will correctly identify the letter format
used. (Measured by a multiple-choice question.)
3. Given a file with a company
name on it and a list of possible locations for filing, each student will
correctly identify the proper location for the file. (Measured by a
multiple-choice question.)
4. Given a mail meter, a list of
postage rates and an envelope to be mailed, each student will apply the
correct postage using the mail meter. (Measured by a performance
evaluation.)
5. Each student will correctly
describe the steps necessary to start a computer. (Measured by an essay
question.)
